Soft Skills Impact Workshops

This course is

Soft Skills Impact Workshops Bite Size Personal & Professional Development Soft Skills Workshops
Career Development Programme – One to one coaching
Team Building
Presentation Skills
Assertiveness Training
Building Confidence
Leadership & Management

1. Business Etiquette
• Making that first impression
• Business & Meeting etiquette
• Communication etiquette,
• Office politics: Email; Voicemail etiquette,
2. Coaching for Success
 The ‘TGROW Model’ Coaching Tool
 Learning styles: kinaesthetic, visual, written
 Wheel of Life
 Values & Beliefs
 Skills Audit
3. Myers Briggs Type Indicator
• Personality questionnaire
• Self-awareness and Self Esteem
• Personal Effectiveness
• Confidence building
• Understanding of personal operating style

4. Project Management
 Project Management: theory to reality
 Problem Solving/Decision Making
 Providing a structure to manage projects
 Check current project management practices in your organisation

5. Team Building Skills
• Conflict Resolution
• Emotional Intelligence
• Identify the power of teams and team work
• Understand the role of the individual within effective teams
• Recognise the problems routinely encountered by teams
• Understand the importance of promoting trust and respect within the team

6. Presentation Skills: Communicating Effectively
• Body language, nervousness, material
• Creative and unusual approaches
Rehearsing: Filming* Handling scenarios* Increasing flair and finesse

7. Successful Interview Techniques
 Interview Techniques
 Talents and Constraints
 Mock Interviews

8. Negotiation Skills
• How to plan and prepare a strategy for successful negotiations
• Using effective negotiation skills and behaviours to gather information
• Managing conflict and deadlock
• How to influence and persuade both colleagues and clients

9. Being Assertive
• Understanding the concept of assertiveness and establishing the difference between being assertive versus being aggressive or passive.
• Determining when, where and how to be assertive
• Managing and controlling your emotions in order to maintain a high level of assertiveness at all times
• Establishing how to create win-win working relationships

10. Leadership versus Management

• Understanding Leadership and Management
• Do you have what it takes? Planning, Motivating, Organising, Confidence!
• Developing as a Leader or a Manager
• Six styles of Management

11. Mentoring for Success
• To become familiar with mentoring tools and approaches that create swift changes in performance
• To acquire new ideas and consider how established business development tools can be adapted and used in the mentoring process
• To establish ways to overcome challenges encountered in the role of a mentor
• To explore how the language a mentor uses can have massive impact on the mentee’s experience
• To develop a personal action plan that focuses on the practice and development of skill sets that will lead to even greater levels of success as a mentor

12. Coaching for Success
• Use questioning techniques to facilitate client’s own thought processes
• Observe, listen and ask questions to understand the client’s situation
• Creatively apply tools and techniques which may include one-to-one training, facilitating, counselling & networking.
• Ensure that clients develop personal competencies and do not develop unhealthy dependencies on the coaching or mentoring relationship.
• Evaluate the outcomes of the process, using objective measures wherever possible to ensure
• Possess qualifications and experience in the areas that skills-transfer coaching is offered.

13. Life Skills
• Works Skills
• Problem Solving
• Communication
• Relationship
• Self Knowledge
14. Stress Management
• Defining stress and “Stressors”
• Good and bad stress at work
• Learning how to spot the signals
• Establishing coping mechanisms
• Practical tips for achieving a better work/life balance
• Managing difficult relationships at work (bosses, staff, colleagues and customers)

15. Confidence Building
• Revitalise your image
• Build your confidence
• Portray positive non-verbal communication
• Establish who you are
• Create an air of confidence
• Equipped you with the necessary tools to approach meetings in a professional manner